Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Customer Service 9 min read
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Customer Service 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Customer Service 7 min read
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Customer Service 7 min read
We believe that proactive support is about so much more than just reducing inbound conversation volumes: it can also directly impact activation, retention, and ultimately, your business’s revenue. So we designed an experiment to prove it.
Customer Service 10 min read
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Customer Service 5 min read
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Customer Service 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Customer Service 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Customer Service 2 min read
Your CSAT score isn’t the only thing you should be looking at. Here’s what you need to know to do customer support metrics right.