News & Updates 4 min read
AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
Customer Service 5 min read
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
AI & Automation 9 min read
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
News & Updates 4 min read
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. Enter Intercom Checklists: a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage and show value in a structured, progressive way.
Customer Engagement 5 min read
We’ve just announced some of our most exciting products and features yet – taking our Engage solution to the next level.
Customer Service 4 min read
Customer expectations are higher than ever, and businesses are struggling to keep up with the changing landscape of customer support. Today at New at Intercom, we unveiled a host of exciting new products and features to help you and your team to build deeper, stronger relationships with your customers.
News & Updates 1 min read
Registration is now open for New at Intercom, our virtual fall product launch event on October 12th, 2022 at 8am PT/4pm BST.
Customer Service 4 min read
The Intercom Inbox has always been one of the main attractions for our customers – but, with our latest upgrade, the next-generation Inbox is now the fastest, most effective, and powerful Inbox built for support at scale.
