Customer Service 3 min read
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
News & Updates 4 min read
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
News & Updates 8 min read
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
News & Updates 4 min read
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.
Customer Service 5 min read
Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
Customer Engagement 3 min read
Introducing our newest message type, Banners – you can now create a message that occupies that prime real estate at the top or bottom of your app or website where it can capture the attention of visitors.
Customer Engagement 7 min read
Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.
Customer Service 9 min read
We’re announcing Intercom’s biggest ever launch, with more than 20 new features that will enable you to provide prompt, personal support without sacrificing power or efficiency.
News & Updates 6 min read
We’re excited to announce Mobile Carousels – welcome to the most versatile and customizable way to reach, engage, and support your customers on mobile.
