Customer Service 4 min read
Switch on the next generation of phone support
We’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging – and scale your support offering.
Product Launch
News & Updates 70 min watch
New at Intercom uncut: Watch our entire virtual launch event
Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.
News & Updates 7 min watch
New at Intercom: 5 highlights from our virtual launch event
That’s a wrap on New at Intercom, our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products.
Customer Service 3 min read
Announcing our new real-time dashboard: Monitor your most important metrics in one place
Reliable, up-to-date information is crucial to keep any support team running smoothly and efficiently. We’re excited to launch Intercom’s real-time dashboard – with one click, support managers can get a clear overview of what’s happening across their support team.
News & Updates 4 min read
Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service
Incorporate your customers’ most loved platform into your support offering. We’ve partnered with WhatsApp to provide a simple, hassle-free integration within Intercom – the easiest way to add WhatsApp to your company’s support experience.
News & Updates 8 min read
Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
News & Updates 4 min read
Announcing multichannel transactional messaging: Make sure your customers get the message
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.
Customer Service 5 min read
Announcing powerful new Intercom reporting features: conversation topics and custom reports
Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
Customer Engagement 3 min read
Announcing Banners – the simple new way to engage your customers
Introducing our newest message type, Banners – you can now create a message that occupies that prime real estate at the top or bottom of your app or website where it can capture the attention of visitors.
