Product & Design 7 min read
Behind the messenger: making messaging human
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 6 min read
How we accidentally invented Job Stories
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
Product & Design 34 min listen
Facebook’s Julie Zhuo on product design
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 1 min watch
Jobs-to-be-Done: from doubter to believer
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 11 min watch
How users understand new products
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Product & Design 1 min read
New book: Intercom on Jobs-to-be-Done
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Product & Design 5 min read
Product managers, you’re not alone
So you’re a product manager. You have a few years or even decades of experience under your belt, a great…
Product & Design 43 min read
Lessons learned in growing a product
From the moment your beta app lands on Product Hunt you’ll ask yourself what way it should grow. Should we…
News & Updates 4 min read
What we shipped: 2015 year in review
2015 was a heck of a year for us. We raised a Series C, doubled the team, and moved into…
