Product & Design 5 min read
Product principles: read receipts
When we released our real-time messenger, we tried to push aside the traditional live-chat model, and instead took our cues…
product management
Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.
Product & Design 2 min read
The product manager chameleon
Lots has been written on what attributes help define a great product manager. When you put them all together, what…
Product & Design 19 min watch
Talk: Product strategy with massive impact
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…
Product & Design 6 min read
Where do product roadmaps come from?
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 48 min listen
Peter Merholz talks product design
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
Product & Design 4 min read
How to sunset a feature
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Product & Design 1 min read
Our new book: Intercom on Product Management
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Product & Design 5 min read
Meaningful growth vs metric manipulation
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…
Product & Design 1 min watch
How to lose touch, relevance, and customers
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…