Customer Service 6 min read
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
AI & Automation 12 min read
Building Machine Learning into viable products is a very different process than usual product development. Here are the key lessons we learned when we built Resolution Bot.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
News & Updates 5 min read
We’ve listened to your feedback and built new features to make Intercom work harder for you – balancing the power to scale with a personal touch.
Customer Service 5 min read
Localization is often perceived to be an expensive process to implement, but not investing in it will cost you more in the long run.
News & Updates 5 min read
With over 72,000 downloads in its first week on the market, contact tracing app Rippl has been a lifeline for New Zealand businesses during COVID-19.
News & Updates 4 min read
We’re constantly listening to your feedback and have built 45 features so far this year to help you stay close to your customers.