Customer Service 20 min watch
The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
The Ticket
Customer Service 20 min watch
The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.
Customer Service 23 min watch
The Ticket: How to lead your customer service team into the AI future
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
Customer Service 3 min read
Why ‘good’ CX isn’t good enough anymore
To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people’s minds.
Customer Service 20 min watch
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Customer Service 20 min watch
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
Customer Service 15 min watch
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 2 min read
You control your customer experience, not AI
Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI.
Customer Service 36 min watch
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.