Customer Service 3 min read
Why ‘good’ CX isn’t good enough anymore
To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people’s minds.
The Ticket
Customer Service 20 min watch
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Customer Service 20 min watch
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
Customer Service 15 min watch
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 2 min read
You control your customer experience, not AI
Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI.
Customer Service 36 min watch
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
Customer Service 2 min read
How AI is unlocking more meaningful work for customer service teams
It’s an exciting time to be in customer service. With AI taking over more repetitive tasks, teams have the unique opportunity to focus on what brings them joy at work.
Customer Service 30 min watch
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Customer Service 16 min watch
The Ticket: Mapping out the first 90 days with AI-first Customer Service
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.