Customer Service 25 min watch
The Ticket: Fueling the AI machine with the knowledge it needs
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
The Ticket
AI & Automation 27 min watch
The Ticket: How AI is transforming customer service tech stacks
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 2 min read
Embracing change, the customer service way
AI has fundamentally transformed customer service, so it’s important for support leaders to adopt a growth mindset. Here’s how we’re embracing change on the Intercom Customer Support team.
Customer Service 24 min watch
The Ticket: Amplitude’s Jenna Elliott on navigating the future of customer success
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
Customer Service 30 min watch
The Ticket: Understanding the changing economics of customer service in the age of AI
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.
Customer Service 2 min read
Want to keep your customers? AI can help
Do you want to be the company making your customers relive the old days of support, or the one delighting them with a futuristic support experience?
Customer Service 27 min watch
The Ticket: Simon T. Bailey on the platinum service principles that create lifelong customers
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Customer Service 27 min watch
Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
News & Updates 4 min read
Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
