Product & Design 11 min watch
Finding jobs your product is used for
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
World Tour
Talks and content generated on Intercom's world tours in 2016 and 2017.
Customer Engagement 13 min watch
The right way to challenge your competitors
Seth Godin once said, “Your fair share isn’t going to be yours unless you give the public a reason to…
Product & Design 22 min listen
Inside Intercom Toronto startup panel
At the Toronto stop on our Inside Intercom World Tour, I invited leaders from three of our favorite area startups…
Product & Design 14 min watch
Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how…
Customer Engagement 14 min watch
Content as a growth engine for your business
Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…
Customer Engagement 26 min listen
Inside Intercom Boston startup panel
At the recent Boston stop on our Inside Intercom World Tour, I invited leaders from three of our favorite local…
Product & Design 25 min listen
Inside Intercom New York startup panel
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Customer Service 12 min watch
Who are you building for?
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…