Wondering what it's like to work on the Research, Analytics, and Data Science (RAD) team at Intercom? Find out more about our people, culture, and processes.
Fast growth means we’re trying to answer questions that constantly change, which is why we’ve created a new function called Team RAD – Research, Analytics, and Data Science.
Growth 4 min read
At Intercom, research, analytics, and data science informs everything we do. We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights.
Product & Design 5 min read
At Intercom, we believe in the power of sharing cross-functionally. Seeking feedback at various stages of a project helps avoid bottlenecks and silos, and ultimately drives business impact.
Growth 7 min read
Moving at speed is all about making decisions quickly and acting on them. Effective, quick decision-making can increase agility, energy and momentum within any team. Here’s our six-stage decision-making process to help you become a better, faster decision-maker.
Product & Design 6 min read
We talk a lot about “aha” moments in products, that feeling of delight when you discover the value in a new app or service. But how do you identify and measure aha moments, and how do they relate to activation?
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Product & Design 29 min listen
How are customers using the product? Are they finding value in it? What story do those insights tell us about…
