We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.
AI & Automation 9 min read
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had so far, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.
AI & Automation 11 min read
We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics in the CS space, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and more.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
News & Updates 5 min read
With over 72,000 downloads in its first week on the market, contact tracing app Rippl has been a lifeline for New Zealand businesses during COVID-19.
News & Updates 3 min watch
Peer-to-peer car sharing service Hiyacar has made its service free to NHS workers and other key individuals providing COVID-19 relief. Learn how they’ve managed close to 100,00 conversations with their customers in the past two years using Intercom.
News & Updates 4 min read
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.
News & Updates 3 min read
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Learn how Hostinger found success with Intercom.
News & Updates 1 min watch
The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s…
News & Updates 8 min read
In order to make bootstrapping work, you need to be scrappy, ruthlessly prioritizing your actions and avoiding non-essential expenses. Having…
