Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in order to maintain value.
Here’s a short video we made based on the visualising feature creep post
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Product & Design 25 min read
Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.
