If shipping is your heartbeat, you're in the right place
Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.
Engineering 37 min watch
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
Engineering 1 min watch
Defining processes to enhance team performance and alignment is critical as companies grow. Here’s how we sustainably scale our engineering processes to streamline workflows and increase efficiency.
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Engineering 8 min watch
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Engineering 9 min watch
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Engineering 14 min watch
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Engineering 7 min watch
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
Engineering 10 min watch
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Engineering 10 min watch
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
