Sales 2 min watch
Every sales team needs chatbots. Here’s why.
Industry expert Sujan Patel joins us to discuss how chatbots can accelerate all stages of the sales cycle and why they’re poised to fuel the next wave of business growth.
Videos
News & Updates 1 min watch
Accelerate your sales cycle with our Microsoft Outlook calendar app for Intercom
With the Intercom app for the Microsoft Outlook calendar, you can schedule sales meetings automatically – reducing friction in your funnel, limiting chances for drop off and accelerating your sales cycle.
News & Updates 1 min watch
Optimize with Operator: Work smarter with automation and bots
Introducing our new product tours playlist, bringing our automation and bot-related video content together in one place so when you’re ready to get started with automation at Intercom, you can easily find the right bot for your business needs with Operator.
Engineering 9 min watch
Build boring software
When trying to solve a problem, it can be tempting to build a sophisticated, elegant and complex solution. But that unnecessary complexity can lead to just as complicated issues. We think boring software is better, and here’s why.
Product & Design 28 min watch
Avoid the pendulum swing when fixing problems
I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Customer Service 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Sales 20 min watch
How our sales team helped reboot our educational videos
When it comes to crafting help content – in any format – you should always speak to your Sales team because help content done well should also work as sales and marketing content.
News & Updates 1 min watch
Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom
With the Pipedrive app, you can now create deals in Pipedrive as you capture and qualify leads in Intercom, view details about a lead’s Pipedrive deal right in your Intercom inbox, and automatically send conversations with a lead in Intercom to their profile in Pipedrive
Sales 2 min watch
How to create personalized sales demos at scale
We wanted to bring velocity to our sales process for emerging businesses and startups, while still creating the powerful, personal connection a demo offers, so we decided to introduce carefully crafted group demos. Here’s what we learned.
