News & Updates 25 min watch
Build your own chatbots with Custom Bots
This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right in the…
Videos
Sales 1 min watch
Build customer relationships at scale with personalized videos
When managing hundreds of accounts, how do you make your customer outreach efficient but still human? Learn how we use personalized video messages in customer campaigns to foster long-lasting relationships.
News & Updates 1 min watch
How Daily.co’s Intercom app helped them drive discovery and engagement
The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s…
Product & Design 25 min watch
Why people are key to scaling your startup
If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned…
Product & Design 23 min watch
Builder beware: Marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Customer Engagement 10 min watch
Do you know what really makes your customers click?
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…
Product & Design 27 min watch
Build the right thing
This week I gave a talk at The Next Web on the importance of your product strategy when scaling a…
Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 21 min watch
Getting product strategy right
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…