Product & Design 25 min watch
Why people are key to scaling your startup
If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned…
Videos
Product & Design 23 min watch
Builder beware: Marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Customer Engagement 10 min watch
Do you know what really makes your customers click?
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…
Product & Design 27 min watch
Build the right thing
This week I gave a talk at The Next Web on the importance of your product strategy when scaling a…
Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Product & Design 21 min watch
Getting product strategy right
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…
Engineering 14 min watch
Striking the right balance between speed and safety
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
News & Updates 1 min watch
Behind the scenes: The Inside Intercom World Tour
The events team at Intercom began this year with the goal of creating a series of events that was a…
Customer Engagement 13 min watch
What really defines a growth team?
Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…
