Engineering 14 min watch
Striking the right balance between speed and safety
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Videos
News & Updates 1 min watch
Behind the scenes: The Inside Intercom World Tour
The events team at Intercom began this year with the goal of creating a series of events that was a…
Customer Engagement 13 min watch
What really defines a growth team?
Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…
Engineering 7 min watch
Building a startup within a startup
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
Product & Design 10 min watch
Understanding your users’ mental model
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 15 min watch
What SaaS companies can learn from shopping centers
Our story begins in 1950 in Minneapolis, Minnesota, when five brothers sat around a conference room table trying to build…
Engineering 10 min watch
Engineering principles: make it reversible
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Product & Design 11 min watch
Finding jobs your product is used for
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
