Product & Design 10 min watch
Research at Intercom: thinking beyond product
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Videos
Product & Design 12 min watch
What does your product roadmap say about you?
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 59 min watch
Video: The future of design with Jeff Veen
Design is in the midst of continual change, so it’s increasingly rare to hear from those who have gone the…
Product & Design 19 min watch
Talk: Product strategy with massive impact
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…
Engineering 10 min watch
Do what matters, not what’s shiny and new
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Product & Design 10 min watch
Every product company needs to do research
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Engineering 10 min watch
Engineering principles: building real-time Intercom
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Product & Design 1 min watch
How to lose touch, relevance, and customers
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
Product & Design 1 min watch
Talk: Product strategy in a growing company
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…