Product & Design 26 min watch
Solving real world problems
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
Videos
Product & Design 12 min watch
Why does your company exist?
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Engineering 14 min watch
Analyze the recipe when you bake a failure cake
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Product & Design 3 min watch
Be comfortable killing your features
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…
Product & Design 31 min watch
The future product canvas
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 8 min watch
Product strategy in 7 minutes
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…
Customer Service 32 min watch
Improve your messaging in 2 minutes
Great writing is an art. Optimising it is a science. The best messages have both, but common sense will get…
Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Customer Engagement 1 min watch
All content is marketing
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…