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Engineering 10 min watch
Engineering principles: building real-time Intercom
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Engineering 10 min watch
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Product & Design 1 min watch
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
Product & Design 1 min watch
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
Product & Design 26 min watch
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
Product & Design 12 min watch
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Engineering 14 min watch
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
Product & Design 3 min watch
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…
Product & Design 31 min watch
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…
Product & Design 8 min watch
A seven minute summary of everything I’ve learned about product strategy. What could go wrong… Awhile back I had the…