![The Ticket Intercom Beth-Ann Sher and Fred Walton](https://blog.intercomassets.com/blog/wp-content/uploads/2024/10/A-day-in-the-life-of-a-conversation-designer-530x240.jpg.optimal.jpg)
Customer Service 30 min watch
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Customer Service 30 min watch
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
AI & Automation 56 min watch
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 30 min watch
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 20 min watch
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 20 min watch
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
Customer Service 20 min watch
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.