Customer Service 20 min watch
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Videos
AI & Automation 20 min watch
Built For You: New AI-first releases for better, faster, more personalized support
In this month’s Built For You broadcast, we’re introducing a number of updates to our AI-first system that will help you deliver better, faster, more personalized support.
Customer Service 20 min watch
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
AI & Automation 26 min watch
Off Script: Reinventing customer service with AI
Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it’s headed in is so relevant to customer service, and how AI customer service systems will need to be built.
Customer Service 15 min watch
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 36 min watch
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
Product & Design 27 min watch
Intercom on Product: Making the jump from B2C to B2B product management
Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her perspective on the main differences and similarities she’s encountered so far.
Customer Service 30 min watch
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Customer Service 16 min watch
The Ticket: Mapping out the first 90 days with AI-first Customer Service
Launching an AI-first customer service system might feel overwhelming if you don’t know where to start. Here are some tried and tested tips for your first three months.