Customer Service 20 min watch
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Customer Service 25 min watch
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 27 min watch
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 24 min watch
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
Customer Service 30 min watch
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.
Customer Service 27 min watch
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Customer Service 27 min watch
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.