Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
Customer Service 30 min watch
CX leader Camille E. Acey joins us to discuss everything from embracing AI and automation to managing teams in a time of change.
AI & Automation 36 min watch
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
AI & Automation 31 min watch
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
Customer Service 20 min watch
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
Customer Service 17 min watch
Peak Support’s Hannah Steiman chats about leadership enablement and why it’s key for support teams in high-growth companies.
AI & Automation 49 min watch
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
Customer Service 25 min watch
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.