AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
Videos
Growth 25 min watch
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 25 min watch
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
Customer Service 25 min watch
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
CX strategist Lynn Hunsaker on how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
AI & Automation 20 min watch
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Can a customer support chatbot tell a joke? Former head writer for The Tonight Show and software engineer, Joe Toplyn, joins us to answer that question via his AI joke generator – Witscript.
Customer Service 21 min watch
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
Product & Design 30 min watch
Intercom on Product: The AI revolution and the future of customer service
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
AI & Automation 45 min watch
Building AI that works: How to navigate the AI frontier as a product leader
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.