Fred Walton, a conversation designer at Intercom, sits down with Senior Knowledge Manager Beth-Ann Sher to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels.
Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance between automation and human interaction in customer support.
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation 7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our research process and the data we uncovered.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
