Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom’s Senior Director of Human Support, about the importance of aligning company culture with customer service.
They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer service.
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
