The Ticket: Leadership’s role in creating a customer-centric culture

Blake Morgan, a customer experience futurist and author of The Eight Laws of Customer-Focused Leadership, joins us for this episode of The Ticket.

Blake discusses the importance of customer experience and the role of leaders in creating a customer-centric culture, the impact of AI on customer interactions and the need to balance automation with the human touch as well as the significance of leaders setting the tone for the company.