We explore how AI can maximize team efficiency in customer support with Ruth O’Brien, Senior Director of Automated & Proactive Support, and Leanne Harte, Senior Manager of Customer Support.
They share valuable insights on effective AI implementation, the impact on support teams, and actionable advice for leaders looking to boost team performance.
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Customer Service 8 min read
From hosting our first-ever customer service summit to launching Fin 2, 2024 has been a transformative year at Intercom. Here’s a roundup of our highlights.
