The Ticket: Embracing change in customer service the Nordstrom Way

Robert Spector, author of The Century-Old Startup, joins Intercom’s VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years.

They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company’s culture and values contribute to its success.