NEW

The 2025 Customer Service Transformation Toolkit

It’s easy to say support teams should adopt AI—but doing it can be daunting. That’s why we created the 2025 Customer Service Transformation Toolkit, filled with actionable advice to make the process manageable at every stage of AI adoption.

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What's inside

01
Best practices for adopting and integrating AI
Discover how to select the right AI tools, overcome adoption challenges, integrate AI with existing workflows, and build team confidence.
02
Ways to optimize your AI support strategy
Implement proven strategies to automatically resolve support requests, empower agents, and deliver faster, more personalized experiences.
03
A framework for measuring ROI and efficiency gains
Learn how to quantify and share the ROI of AI by measuring cost savings, productivity gains, and customer satisfaction improvements.

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With AI, customer service is infinitely scalable.

 

"With AI, we've been able to fundamentally change our support strategy. For users adopting our unpaid products, we take an AI and self-service first approach, allowing us to provide instant and scalable support to this group. Addressing volume in this way lets us hire more intentionally and scale our team in a more cost effective way."

Isabel Larrow
Product Support Operations at Anthropic
 

"With AI, we've been able to fundamentally change our support strategy. For users adopting our unpaid products, we take an AI and self-service first approach, allowing us to provide instant and scalable support to this group. Addressing volume in this way lets us hire more intentionally and scale our team in a more cost effective way."

Isabel Larrow
Product Support Operations at Anthropic

Read the full report

Check out the full 2025 Customer Service Transformation Report