Ask questions inside messages to learn more about leads and customers. Responses are automatically recorded as custom attributes. Capture information like use case, job title, company size, communication preferences, and more to intelligently segment your audience, send custom content, and deliver great experiences.

Get started with Ask a Question in the Intercom App Store.

Using multiple tools to communicate with and track your customers can mean time wasted switching between tabs or copying and pasting data. Now, you can seamlessly sync your data across all of your tools, so you always have the context you need to nurture and convert more leads.

With Intercom’s HubSpot and Marketo apps, you can:

• Keep track of every lead by automatically creating Intercom leads in HubSpot or Marketo
• Follow up with leads sooner by identifying anonymous leads in Marketo with contact information from Intercom
• Have all information at your fingertips by viewing HubSpot or Marketo data in your Intercom inbox
• Get a complete view of every lead’s journey by automatically logging Intercom conversations in HubSpot or Marketo

Learn more about the HubSpot app and the Marketo app in our docs, or install them from the Intercom App Store.

Our Messages product has always been a great way to welcome, onboard, and connect with people in your product and on your website. (In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more. Embed apps right inside a message to drive actions, engage your audience, and grow your business.

Whether you need to schedule sales calls, survey your customers, or promote your latest content, apps make it easy for people to take action within the Intercom Messenger. And with the targeting capabilities of Intercom, you can make sure your message reaches the right person at the right time.

As a part of our launch, we’re introducing three brand new partner apps from Typeform, AskNicely, and Wootric. These apps let you gather real-time feedback, conduct NPS surveys, measure customer happiness, and more – all within the Intercom Messenger.

This is just the beginning. Our growing library of apps makes Messages even more versatile and powerful. Find the right app for your business in the Intercom App Store, or learn more in our help docs.

You can now see the actions you and your teammates take in your app like setting messages live, logging in and more. Head here to view the Teammate activity logs for your app.

Now you can filter Inbox reports by tag and analyze conversation trends on all of your tags to make data-backed decisions.

Specifically, the “New conversations” and “Performance” reports can now be filtered by conversation tags.

Additionally, we’ve expanded our tag reporting to display data for more than just your top 5 tags to give you a fuller picture of conversational trends.

Upload a custom social image so when links unfurl your article preview is more engaging.

To add your own custom social image go to your Articles settings.

Having your customer data across multiple tools can lead to lost sales opportunities. Using Intercom’s deep integration with Salesforce, you can be confident your sales team has all the context they need to convert more leads and increase revenue from more customers.

We’ve updated our Salesforce app to automatically send data between Intercom and Salesforce and make it even easier to keep your tools in sync. Now, you can:

• Get a complete view of every lead or contact’s journey by automatically creating tasks in Salesforce from Intercom conversations.
• Continue a sale right where you left off by automatically relating conversations to open opportunities in Salesforce.
• Improve your advertising performance by mapping UTM parameters to Salesforce lead fields.
• Get leads to the right reps faster by auto-assigning leads to their account owners in Salesforce.
• Safely test the integration by installing it first on a Salesforce sandbox environment.

To learn more about the Salesforce app, see our docs.

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Now you can trigger in-app messages based on a person's time on page to reduce interruptions and increase engagement. The time delay works for all in-app messages on web and can be customized down to the second. Simply set the time period that is right for your user experience when selecting the message channel. Learn more about sending in-app messages in our help docs.

et your visitors and users know that you’re there to help without disrupting their experience on your website. Now, when a visitor or user lands for the first time on any part of your website that has the standard Messenger launcher, a text bubble asking if they need help will slide out of the side of the launcher icon and disappear after a few seconds.
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For people who are unfamiliar with the Messenger or unaware that it’s available, this text bubble guides them to your Messenger home screen where they can self-serve or start a conversation.

To learn more about this feature, see our docs.

You can now use Messenger Apps in Operator’s follow-up actions based on qualification data you collect. You can send the Content Showcase app, Article Search, or Google Calendar Meetings app. This is in addition to our other follow-up actions including assignment, sending leads to Salesforce, or tagging them.

To learn more, check out our new docs page, and to get started, head to Operator's "Qualify leads" settings.