Operator can now automatically reply and close conversations based on qualification data you collect or simply send targeted content to hold leads over until you can respond.

Here are some ways you can use this feature:

• Send low value leads an invite to your next webinar or a discount to get started and close the conversation
• Send leads who aren’t ready to buy a link to sign-up for your newsletter and close the conversation
• Send valuable leads relevant content for their use-case to hold them over until you can reply yourself

Check out our docs for more information, or to get started, head to Operator's "Qualify leads" settings.

Operator can now ask new leads a customizable, multiple choice question to understand who they are or what they’re interested in, and then qualify them uniquely based on their answer.

Here’s some information we’ve seen our customers ask their leads:

• Which product or plan leads are interested in
• If their intended use is for business or personal
• Their business type: B2B or B2C

To learn more, check out our new docs page, and to get started, head to Operator’s "Qualify leads" settings.

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When responding to inbound conversations, you want to focus your time on the customers that matter most to your business. Now, you can control which users see your Messenger.
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You can show or hide the Messenger launcher based on user and company attributes, just like you can for visitors. For example, you can choose to make the launcher visible only to VIP customers.
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To learn more about how to customize your Messenger visibility, see our docs.

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Customize where your Messenger appears so that it fits seamlessly into your webpage or app screen's layout, avoids overlapping any crucial content, and makes it easy for leads and users to see and engage with your Messenger. You can align your Messenger to the right- or left-hand side of your webpage or app screen, and adjust how close your Messenger is to the sides and bottom of the window on desktop.

To learn more about how to customize your Messenger positioning, see our docs.

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When answering a user question you want to see all the customer’s relevant information. That’s why the Intercom inbox shows a profile next to every conversation, to give you the context and data needed to answer quickly, and be as helpful and personal as possible.

Now, it's even easier for you to give a great answer, right away, with notes in inbox profiles. The same note you or a teammate add to any customer profile, is now visible in the inbox to the right of every conversation, helping you give the best answer from the very beginning, speeding up work, and making your customers even happier.
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You can now set and sync account owners from Salesforce for every lead and user in Intercom. You can also set owners manually or automatically via our API. Check it out:

With this new feature you can:

• Auto-assign new messages from leads and users to their account owners via Operator and assignment rules
• Get alerts for all conversations started by accounts you own
• Create a custom segment to see all accounts you own from the lead and user list
• Easily message all accounts you own by using the “Owner” attribute when creating a message

To learn more, check out our doc here.

We've reimagined what a Business Messenger should be, going beyond just chat to help you accelerate growth across the entire customer lifecycle – sales, marketing and support.

Watch this quick video to see what's new:

Customizable home screen The perfect front desk for your website or app - create tailored experiences for leads and customers when they open the Messenger.

Messenger apps Complete actions in the Messenger seamlessly with a growing library of apps for Stripe, Statuspage, Shopify, Google Meet, Aircall, Product Hunt and more.Extensible platform Create your own Messenger apps to suit your unique workflows – and enable entirely new ones.

Plus, there are new customization options, sounds and more. Best of all, the new Messenger and new apps are 100% free to use with any Intercom subscription. To learn more, visit your Messenger Settings.

Display relevant and important content in the home screen when leads and users open the Messenger. Link out to your most recent blog post, product update, or any other piece of engaging content you want to showcase .

To learn more about this app see our docs or check out the new Messenger here.

The Article Search app puts your Help Center front and center inside the Messenger. Now, your customers can search and view Articles anywhere on your site or app, empowering them to help themselves without having to start a conversation.

To learn more about this app see our docs or check out the new Messenger here.

Increase trial and upgrade conversions by creating a simple billing experience that both your sales team and customers will love.

Instead of having to initiate a subscription in a separate admin tool or asking a trial customer to visit their billing settings, simply add the Stripe Subscriptions app to a conversation to create an upgrade CTA in the Messenger with the right plan and discounts.To learn more about this app see our docs or check out the new Messenger here.