We've updated the names of our products to make Intercom simpler and easier to understand.
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These new names are based on feedback from our customers and now better align with each product's core functionality.

In addition to new product names, we’ve also updated the names of our pricing plans:

• Lite is now called Essential
• Standard is now called Pro

There are no changes to functionality or price. Only the names are changing.

Our new two-way Slack integration makes it easy to respond to leads instantly from Slack.

Choose exactly what to be notified about in which channels so you can focus on your highest quality leads first. Then chat, qualify and close - all without leaving Slack.

Read our docs to find out more - it takes just a few clicks to install, or simply upgrade if you're using our previous Slack integration.

Intercom can now help you schedule meetings with your leads and users. Send people a meeting invite through the Messenger or by sharing a personal booking link to let them select a time you're both free.

You can send an invite on behalf of yourself or a teammate (think SDR booking a meeting for an AE 💸). Meeting participants will receive a calendar invite when a time is selected.
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Get started by connecting your Google Calendar with Intercom and setting your availability. Check out this doc for more info and let us know if you have any questions.

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We've combined two of Operator's qualification steps into one. Now Operator will ask for a lead’s contact details together with any qualifying questions you’ve set up:

You can also adjust when Operator asks for a lead’s contact details, so you can ask for email first, last, or at any point during qualification. We’ve seen the greatest impact by asking for email first, leading to a 25% increase in emails captured with just a 7% lower completion rate.

You can customize Operator's qualification skill in the settings here.

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When a customer has a question they can now quickly search for articles in the Intercom Messenger. They simply enter their query into the search bar and their search results will open in a new browser tab.

The search bar replaces the Help Center link in the Intercom Messenger.

The help center can now be embedded right inside iOS and Android apps. Now your users can quickly search and read articles from your help center without leaving your mobile app.

Install the latest version of our iOS and Android SDK installed to get started.

It's now much quicker to add and remove filters on your people and company lists. Simply search for the attribute or event you want to filter by (no more scrolling!) and easily see which filters are already applied.

Now you can use Operator’s lead qualification skill in any of the 38 languages supported by the Intercom Messenger. Operator will only qualify leads whose browser language matches the default language in your messenger settings.

You can enable Operator's lead qualification skill here.

We've revamped the webhooks dashboard to make it much easier to manage and debug your webhooks. See the status of all your webhooks at a glance, and click into individual subscriptions to see successful and failed attempts over time, recent notifications and any error responses.
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We've also added the webhook Subscription ID to the request headers so you can more easily identify which webhook subscription a notification is related to.
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Learn more about the changes on our developer blog or head to our webhooks docs.

Now you can add custom links to the footer of your Help Center. Link back to your website, web app, and more so customers can get where they need to go faster.

Go to your Help Center settings to get started.