In the team inbox and in our mobile apps you can now add and remove people to a conversation and communicate with them as a group via email, and the messenger.

We hope these improvements will make conversations involving you and multiple stakeholders easier to manage and quicker to resolve. Check out our docs to learn more.

You can now filter your users and leads to target people based on if and when they last opened an email from you or clicked on a link inside an email you sent them.

These filters give you a new way to identify your users and leads who are engaged and those who aren’t. This lets you prevent messages from being sent to inactive or disengaged people, which will improve your email deliverability rate.

Customers will now see a link to your Help Center when it's outside your office hours.

If you have your Educate Help Center live and it's outside of your office hours, a link to your Help Center will automatically appear. This lets customers help themselves while you're away so you can come back to a more manageable inbox. Set your office hours here.

You can now let your customers know when you’re open and working when they contact you via the Intercom Messenger.
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When it’s outside of your office hours, your customers can still contact you, but a small banner in the messenger helps to set their expectations by telling them when you’ll be back and ready to respond. Learn more about setting office hours here.

You can now set yourself as away, and if you use Respond, automatically reassign your conversations so customers won’t be left waiting for you to reply.
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Away mode can be turned on via your profile menu in the Intercom web app and from the Intercom Conversations mobile app. Check out our docs for more info on how it works.

We've added a quick link in the header of your Help Center that lets your customers navigate quickly to your website.
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Go ahead and add a link to your site in Help Center settings.

You'll now find integrations built by Intercom’s Platform Partners in the Integrations Hub, alongside those built by Intercom.

We’ve added over 20 partner integrations so far. Take a look and find new tools to help you work more efficiently, measure your impact, and keep your data in sync.

You can now filter your Respond Insights – conversation volume, median response time, and teammate performance – by a custom date range within the past two years.

We've added a new filter to the team inbox called 'Waiting longest' that lets you sort your open conversations from longest to shortest wait time.

We’ve simplified our product line-up by combining Acquire and Resolve into one product - Respond. Now you only need Respond to manage and reply to conversations with both website visitors and logged-in users in the team inbox. Here's a quick video that shows what's changed.

For more details take a tour or check out this doc.