Fin knows fintech from claims to compliance
Fin AI Agent delivers instant, accurate support across all channels, handling complex transaction queries from account changes and access issues to disputes and claims.
Trusted by 25K+ Businesses
- Lendable
- Polymarket
- Spendesk
- Zilch
- Moneysupermarket
- Mangopay
- Xero
Fin adapts to fintech needs
Fin simplifies onboarding, accelerates adoption, and safely resolves customer issues while keeping your support aligned with changing regulations and products 24/7.
Use Fin with Intercom, Zendesk or Salesforce
Fin for IntercomFin works natively on Intercom’s complete AI-first customer service platform—no integration required. Learn more
Fin for ZendeskFin AI Agent can resolve your support tickets, emails and messages on Zendesk. Get started in under an hour. Learn more
Fin for SalesforceSupport cases, emails, and messages—set up Fin on Service Cloud in under an hour and start resolving issues instantly.Learn more
Get Fin AI Agent for just $0.99 per resolution
With Fin AI Agent, you only pay for the outcome you care about most—resolved conversations. There’s no minimum spend, no hidden fees, and you can manage your usage by using limit controls.
Fast answers even when it’s busy
Industry leaders like Spendesk, Lightspeed, and Fundrise use Intercom to deliver faster answers, keep support compliant, and personalize their customer experience at scale.
Resolution rate
1
Fin resolves up to 65% of Lightspeed’s support volume.
Accuracy rate
9
Fin delivers unparalleled answer accuracy for Fundrise.
First response time
5
Spendesk reduced FRT by 80% by switching to Intercom
Fin creates fintech winners
"Less than three months after launching Fin, it now handles more than 50% of our total support cases.”
"With Intercom's AI-first customer service platform, we're now able to provide personalized support at scale, and at a faster pace across all our support channels. We can also anticipate and address customer needs before they even reach out."
"Using a combination of Fin AI Agent, help centre and proactive support features, our customers are able to self-serve up to 90% of their queries, leaving our team to focus on the more complex cases."
"Less than three months after launching Fin, it now handles more than 50% of our total support cases.”
"With Intercom's AI-first customer service platform, we're now able to provide personalized support at scale, and at a faster pace across all our support channels. We can also anticipate and address customer needs before they even reach out."
"Using a combination of Fin AI Agent, help centre and proactive support features, our customers are able to self-serve up to 90% of their queries, leaving our team to focus on the more complex cases."
Questions? We've got answers.
Fin can be trained to answer only based on customer-specific and approved content, such as conversations and help center articles. You can also set Fin Guidance as an additional guardrail to ensure Fin’s responses align with your policies and style.
What checks are in place to ensure Fin doesn't give financial advice to customers?
Fin can be trained to answer only based on customer-specific and approved content, such as conversations and help center articles. You can also set Fin Guidance as an additional guardrail to ensure Fin’s responses align with your policies and style.
The 2025 Fintech Customer Service Transformation Report
It’s clear that AI was a “paradigm shift” – a disruption so great that it completely altered the trajectory of customer service. Discover how AI has changed everything – and the best ways to navigate and survive in this new era.
