Live chat software built for human and AI customer service
Respond, resolve, and manage customer live chat conversations in a unified inbox for both human and AI support agents.
- 14 day free trial. No credit card required.
Two products, one seamless support experience
Intercom and Fin AI Agent are built together, share the same record, knowledge, and inbox ensuring that every customer receives fast, seamless support.
Instant, conversational support, without leaving the conversation
Fin resolves 76% of conversations on average, with many customers seeing over 90%, so live chat feels like a real conversation instead of a bot script.
From first reply to human handoff
Seamless handoff
Because Fin and Intercom are one system, it hands off conversations with the full history attached, so your agent starts with context, not questions.
Human in the loop
Fin can pause mid-procedure and ask a teammate for help before continuing, without handing off the entire conversation.
Trusted by the most forward-thinking businesses.
Leveraging Intercom’s help center and Fin features are now key cornerstones for how we support free users at scale.”
Fin is now involved in 99% of our conversations, and is able to provide an answer to 95% of them – even more complex ones.”
Since the initial launch of Fin, we’ve managed to improve Fin CSAT by 60%, while also reducing response times by 38% on chat and 67% on email. Fin gives quick, accurate responses, and we have full control over how it handles conversations, including when to hand off to a human.”
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.