Fin is built to work like the best customer service agent
Fin’s human level capabilities make it the most advanced AI Agent in the industry.
Fin uses all of your support knowledge, implements the correct behaviors and policies, personalizes every customer experience, and delivers insights on how to improve its performance.
1
Channels
Delivers exceptional experiences across all your channels
Fin resolves complex issues across every support channel—from email and live chat, to phone, SMS, and social—ensuring every answer is structured to each channel so every customer gets the best possible experience.
/New, coming soon![A screenshot of the UI showing the Fin Voice feature]()
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Fin Voice
AI phone support, built for real conversations. Fin Voice answers calls naturally, handles complex questions, and connects customers to human agents exactly when it needs to.
Fin over email
Fin delivers instant support via email, making sure to filter out phishing attempts, spam, and other threats. Fin uses all of the email conversation history, and structures every answer specifically for the email channel.
Fin over live chat
Whether it’s on your existing live chat tool, or the industry-leading Intercom Messenger—Fin delivers the best conversational support experience to your customers.
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Fin over API
Integrate Fin almost anywhere by using an API to deliver fast, accurate answers where your customers need them—without changing your existing systems.
Fin over Whatsapp & SMS
Fin delivers conversational support across WhatsApp and SMS, to keep the customer experience consistent across all your channels.
Fin over social
Deliver automated conversational support experiences consistently on your social channels, including Facebook and Instagram.
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Fin over Slack
Fin delivers instant, accurate answers on Slack, scaling AI-first customer service to your busiest communities and threads.
2
Knowledge
Uses all of your knowledge to craft the right answer
Fin has complete, up-to-date knowledge of all your products and company processes. It provides customers with the deepest, most thorough answers to help resolve issues faster and more efficiently than ever before.
Multi-Source Generative Answers
Fin constructs answers using only the most relevant information from multiple knowledge sources, allowing it to create more comprehensive responses, and enhancing its ability to solve complex questions.
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Content from conversations
Generate content for Fin using your teammates' conversations in the Inbox, to instantly fill content gaps and improve Fin’s resolution rate.
Fin Knowledge Management
Control, update, and maintain all of the knowledge sources Fin learns from in one centralized location with the Knowledge Hub. That means Fin will always have access to the latest information as your business changes and grows.
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Suggestions for Fin
Get specific and detailed recommendations on how to improve Fin’s performance, from creating or editing content to setting up new Workflows or Guidance.
Knowledge sources
Fin instantly learns from a variety of public and private knowledge sources, including Help Center articles, internal support content, PDFs, and URLs.
3
Behavior
Instantly implements the correct behaviors and policies
Fin speaks in your tone of voice, is fluent in 45 languages, and follows your guidelines, policies, and procedures to deliver the best customer experience every time. You can always rely on Fin to make the right decision.
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Tone of voice
Fin can incorporate your TOV preferences, allowing you to customize your own or choose from a selection like professional, friendly, humorous, and more. You can also choose how long Fin’s answers are, from shorter and concise, to longer and more thorough.
Multilingual
Fin will automatically detect and resolve issues in more than 45 languages, giving you complete control over which of those languages you would like to support.
/New, available now![A screenshot of the UI showing the Real-time translation feature]()
Real-time translation
Fin can translate support content written in any language and use it to generate replies that match the customer's language—no localization required.
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Fin Guidance
Fin can learn your support policies or procedures in natural language, and follow the correct processes with every customer.
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AI Category Detection
Fin automatically detects questions about topics you choose, such as refunds or cancellations, and will follow Workflows or route them to the appropriate team.
Workflows for Fin
Add Fin to Workflow automations to triage, route, and generate answers when customers take specific actions—directly from Workflows no-code visual builder.
Custom Answers
Fin can use pre-configured answers with embedded rich media like maps, external data, and custom actions to give you complete control over exactly how specific, high priority or critical questions should be answered.
Targeting & scheduling
Fin can show up for your customers how and when you decide based on audience, region, channel, and more—helping you control and maintain your support availability even when you're out of office.
Human handoff
Configure how and when Fin triages conversations or hands off to your human support team. Fin will always automatically handoff when that is the safest option for the customer.
4
Actions
Personalizes the experience for every customer
Fin can access information from your data sources and systems in order to personalize its service for your customers, doing everything it can to efficiently solve problems across your support channels.
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Data and actions
Connect Fin to your data sources and systems so it can retrieve and update information, enabling it to provide more personalized answers and perform complex tasks on behalf of your customers.
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Fin Vision
Fin can read, analyze and understand images—like screenshots, invoices, and error messages—so customers can share what they see without lengthy explanations.
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Personalized answers
Fin can retrieve customer information from external systems in order to personalize each customer experience, providing information related to customer accounts, purchases, subscriptions, and more.
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Fin Tasks
Fin can update information on external systems in order to resolve more complex and time-consuming requests, helping your customers update billing information, cancel orders, change reservations, and more.
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Action templates
Connect Fin to the data sources you use every day—no code required—with templates for Stripe, Shopify, Statuspage, and more. AI-generated templates help you identify the most valuable actions to set up first.
Content targeting
Fin can deliver content to customers based on their plan, location, brand, and more. You can specify what content is relevant for specific groups of customers, to ensure they only receive relevant answers.
5
Insights
Provides the data you need to improve quality and performance
AI-generated insights give you the tools to monitor and improve quality and performance across your entire support organization.
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Holistic reporting
Get visibility into the overall health of your entire support organization with a unified view of human and AI support in one detailed report.
AI Generated CSAT
For the first time ever, you can get CSAT scores across 100% of your customer conversations using AI-generated analysis.
/New, available now![A screenshot of the UI showing the Fin Testing feature]()
Fin Testing
Evaluate Fin’s responses to questions based on your existing support content and optimize Fin’s performance by identifying areas for improvement.
Fin overview report
Analyze how Fin is impacting your resolution rates and CSAT, with a complete overview of Fin’s performance in a pre-built, customizable report.
Fin custom reporting
Build your own Fin performance and quality report with new chart styles, drag and drop chart building and chart drill-in to dive deeper into performance.
Fin unresolved questions report
Get actionable insights on unresolved questions and pinpoint areas for improvement in your support content or AI agent setup.
Conversation monitoring
Easily review Fin conversations in real time right within the Inbox.
Fin AI Agent on your existing help desk
per resolution
Works with Zendesk, Salesforce and more.
View pricingFin AI Agent + Intercom's Customer Service Platform
per month
+ $0.99 per resolution with a 14 day free-trial.
View pricing