Fin is a generation ahead of the competition

The effectiveness of automated frontline support has always been limited: from the canned answers of first generation manual custom bots, to the unpredictability of second generation LLM-wrapper-based AI agents.

Fin is a new generation of AI agent because it is the first to deliver on the promise of human-quality automated support. That's why Fin represents a step change for the customer service industry.

Gen 1
Gen Image
First there were chatbots
System
Rules-based system
Performance
Low resolution rate
Capabilities
Uses pre-configured responses
Gen 2
Gen Image
Then generative AI
System
LLM-wrapper based bot
Performance
Improved resolution rate with high hallucinations
Capabilities
Answers simple knowledge-based questions Limited to single source answers
Gen 3
Gen Image
Now there’s Fin
System
The patented Fin AI Engine™
Performance
Industry high resolution rate and low hallucinations
Capabilities
Answers more types of complex questions across channels Uses multi-source generative answers to construct more thorough responses Adapts to support the team's tone of voice Implements support policies when needed Personalizes answers with contextual customer information Takes action in external systems

G2 REVIEWS

G2 REVIEWS
It's official: Fin is the best AI agent on the marketIn G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
Number of categories won

Customer stories

Customer stories
With Fin, we've achieved a 50% resolution rate on customer queries that used to require manual support, like ‘What's the due date of my invoice?’ Our customers are now finding answers on their own, it's brilliant.”
Jens NäsholmHead of Automated Support and Tooling at Tibber

Features

Features
More capabilities than any other AI agent
An ink based illustration depicting the build of the Fin AI Engine
Fin
Zendesk AI
Agentforce

Knowledge

Generative AI answers
AI knowledge management
Source - article
Source - plain text (snippet)
Source - files
Source - URLs
Source - Slack
Source - API
Source - macro

Behavior

Multilingual
Tone of voice
Intents / custom answers
Targeting & scheduling
Bot <> Agent handover
Bot <> platform handover
AI category detection
Intelligent handover
AI workflow automations

Actions

Visual identity
Personalised answers
Tasks
Action templates
Content audience targeting
Chat
Social channels
SMS
Email
Multiple instances / profiles
Multibrand

Insights

Pre-built report
Custom report
Reporting via API
Content reporting
Proactive insights
CSAT
Topics
Sentiment analysis
Usage limits

Fin AI Agent on your existing help desk

Just $0.99
per resolution

Works with Zendesk, Salesforce and more.

View pricing

Fin AI Agent + Intercom's Customer Service Platform

From $29/seat
per month

+ $0.99 per resolution with a 14 day free-trial.

View pricing