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Setting up a Custom Object
How to model and store external data to suit your specific use case with Custom Objects… Create your first Custom Object by clicking on “Create new object”. Give the object a name (e.g… People Conversation Custom Object Next, you’ll need to populate your Custom Object
View Custom Object data from the Help Desk
How to get additional data context through Custom Objects associated to user or conversation… find the Reference Attribute that was created linking the ‘People’ object and the ‘Custom Object’… For more on how to do this, check out: Setting up a Custom Object
Using Custom Objects in Workflows
Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects… First, head over to Custom object data in your settings and create a new Custom Object with any fields… Object Instance, the replies are ordered by that Custom Object Instance's external_updated_at value
How to manage Custom Objects
Find where to view, update, archive and manage attributes for Custom Objects… To archive a Custom Object go to Settings > Data > Custom Objects and click on the edit icon next to… Archiving a Custom Object
Setting up references with Custom Objects
So you could create a Custom Object called “Order” and create a references both on People and Order object… In your custom object called "Order": In People Object: Another type of reference is "one-to-one… Custom Objects allow you to extend Intercom's standard People and Conversation object data to store data
Custom actions and objects FAQs
Support and information for common questions around using custom actions and custom objects… How do I know if custom actions or custom objects are available to me?… Where is custom object data stored?
Custom actions and objects explained
Custom Objects - Your custom data types… It’s possible to use custom actions without custom objects… Using custom actions with Fin doesn't require custom objects either
JSON objects and arrays supported for Custom Actions response mapping
See which objects and arrays you can use for response mapping in Intercom… Note: In order to map date data to a Datetime attribute on a Custom Object, we only support mapping strings… is array You can map the root array to a Custom Object type
Setting up a custom action
Learn how to create custom actions to integrate your external data with Fin and Workflows that resolve more customer questions… Custom objects: Object attributes you have created in Intercom… Select the Intercom object and then map it with the external API object
5 great ways to use custom actions and objects in bots
Help your customers self-solve more of their questions with external data… It’s possible to use custom actions without custom objects… Using custom actions with Fin doesn't require custom objects either