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Great service changes everything.

Search results for:bots
Article Search app in bots and on mobile
Let customers search for and view help articles in conversations.
Copying messages, tours, carousels and bots into Series
You can copy: Chats & Posts Mobile Carousels Product Tours Custom Bots
Share your Product Tours
Share tours in conversations, messages, bots, emails, and more… Now you can insert tours in conversations, bots and messages, emails and more
Outlook Calendar app
Invite leads to book meetings with your team, automatically schedule meetings with bots, and more… You can send Outlook Calendar meeting invites via conversations, Qualify Leads Task Bot and Custom Bots… To set this up, go to Operator’s Qualify Leads Task Bots
Google Calendar app
Invite leads to book meetings with your team, automatically schedule meetings with bots, and more… Tips: You can send meeting invites via conversations, chat or post messages, and bots or workflows
Ticket form options
Overview of the various ways Intercom allows you to collect information from customers through ticket forms: bots, API, Inbox, etc
Add videos to Workflows
Best practices for creating video bots… a customer visits your site, When a customer clicks on a website element, and when using Reusable bots… Note: Video bots are muted by default
Customize your bot’s identity to suit your brand
Easily choose a name, colour or icon for your bot… Note: Your bot's identity will appear for all messages sent by bots in the Messenger (including
Turn on the bot inbox
Automatically assign conversations to a separate bot inbox while a workflow or Fin AI Agent is active… Turn on the bot inbox… Exclude bot time from your SLAs
Customer opens a new conversation in the Messenger
How do Workflows work alongside other bots and automations?… Schedule your bot… Or, you could show bots outside of office hours so customers help themselves while you’re away