Our latest articles and podcasts about artificial intelligence and how it's transforming customer service
At Built For You Spring ’25, we show you how Fin AI Agent is redefining what’s possible for customer service with new capabilities to answer any question, on any channel, across any platform.
AI & Automation 5 min read
You can now train Intercom’s AI Agent Fin to interact with customers in the same way you’d onboard a new team member. Learn how to instantly customize Fin’s behavior to ensure every customer gets consistent, high-quality support.
AI & Automation 9 min read
With AI transforming customer support, organizations must prioritize data protection. Learn how we’ve built our AI products with security-first principles to safeguard customer information while delivering exceptional service.
AI & Automation 6 min read
It might seem easy to build your own AI agent, but can you build something best-in-class? Building your own solution requires constant iteration, substantial resources, and typically delivers lower ROI than buying a pre-built AI agent like Fin.
AI & Automation 46 min watch
How is AI changing the way we build product, the rituals we rely on to ship consistently innovative software, and our fundamental strategy as a customer service platform? We discuss the ways we are reinventing the company to adapt to the era of AI.
AI & Automation 24 min watch
The open questions raised by the rise of AI are now getting answers. Discover how AI went from possible to inevitable to certain.
AI & Automation 48 min watch
Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI.
