Strategies for providing next-generation service for today’s customers
Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute unpacks the decline in customer feedback – and what it means for businesses aiming to deliver world-class experiences.
AI & Automation 5 min read
You can now train Intercom’s AI Agent Fin to interact with customers in the same way you’d onboard a new team member. Learn how to instantly customize Fin’s behavior to ensure every customer gets consistent, high-quality support.
Customer Service 39 min watch
Too often in support, more time is spent diagnosing an issue than resolving it – and that’s a problem. Birdie’s Maxime Manseau explores the hidden costs of misdiagnosis in customer support: longer resolution times, frustrated customers, and burned-out agents.
Customer Service 4 min read
At Built For You Spring ’25, we show you how Fin AI Agent is redefining what’s possible for customer service with new capabilities to answer any question, on any channel, across any platform.
AI & Automation 6 min read
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
Customer Service 30 min watch
Intercom support leaders break down key insights from Intercom’s 2025 Customer Service Transformation Report, exploring how AI is reshaping support teams, driving efficiency, and elevating customer experiences.
