Customer service trends as we know them are dead
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
All the latest news and updates about Intercom – the product, the company and the people
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
Customer Service 8 min read
From hosting our first-ever customer service summit to launching Fin 2, 2024 has been a transformative year at Intercom. Here’s a roundup of our highlights.
Customer Service 2 min read
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
AI & Automation 18 min watch
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.