The #1 AI agent
for customer service
- #1 in performance benchmarks
- #1 in competitive bake-offs
- #1 ranking on G2
Fin is the highest-performing AI agent for customer service, [1] delivering higher-quality answers and resolving more complex queries than any other AI agent. [2]
- [1] #1 AI Agent on G2See '25 Spring Report
- [2] Complete CapabilitiesSee all features
Complete capabilities.
Total control.
01Fin’s industry-leading capabilities let you analyze, train, test, and deploy, all in one workspace. It’s designed to help you fine-tune quality and drive continuous performance improvements—no code required.
Analyze
Monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.
Train
Customize Fin’s tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.
Test
Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.
Deploy
From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.
Fin outperforms every competitor.Every time.
Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.
Angelo Livanos, Senior Director of Global Support at Lightspeed
Chosen by the world’s leading AI companies
Delivers industry-leading performance
Powered by the Fin AI Engine™
03 The Fin AI Engine™ is a patented AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI agents
![A diagram showcasing "[3.a.1] Refine the query" of the Fin AI Engine](/img/home/scale.svg)
![A diagram showcasing "[3.a.2] Generate a response" of the Fin AI Engine](/img/home/control.svg)
![A diagram showcasing "[3.a.3] Validate accuracy" of the Fin AI Engine](/img/home/precision.svg)
![A diagram showcasing "[3.a.4] Engine optimization" of the Fin AI Engine](/img/home/security.svg)
- refine the query
- generate a response
- validate accuracy
- engine optimization
Fin works with any helpdesk
04 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
- Ease of setupSet up in under an hour.
- OmnichannelIntegrates into your current support channels—tickets, email, live chat, and more.
- AdaptableFollows your existing assignment rules, automations, and reporting.
- Human HandoffEscalates to agents in your preferred inbox.
Get the #1 AI agent
for customer service
- #1 AI Agent on G2
- 60-DAY MONEY-BACK GUARANTEE
Fin with your
current helpdesk
Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
$0.99
per resolution
50 resolutions per month minimum
Fin with
Intercom’s helpdesk
Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.
$0.99
per
resolution
$29
per helpdesk seat
per month (see all plans)