Skip to content

Finance, Legal & Operations

Our multidisciplinary team of Financial Planning and Analysis, Strategic Planning and Operations, Accounting, and Business Systems is focused on helping Intercom scale to meet our ambitions. We're looking for more smart, motivated people to join us.
Our open roles
More reasons to love working here
How we work
We’re a diverse group of people and skills—finance professionals, accounting practitioners, business systems gurus, and business strategy drivers—who work together every day to help Intercom on its mission to make internet business personal.

  • We keep our eye on the accounts—and on the ball

    Whether we're accountants, tax experts, controls specialists, or payroll pros, we make sure we get the numbers right—and on schedule—so the business runs smoothly.

  • We enable our business to operate at a world-class level

    We help our go-to-market teams by building high-quality, zero-touch business systems, enabling us to operate to the standards of a high-performing, high-growth company.

  • We know finance is not just figures

    We’re business people, business partners, and big-picture thinkers, not just number crunchers. Our success is measured in our impact to business success.

  • We shape the Intercom strategy

    We help the whole business define its priorities, determine its goals, and successfully execute its strategies.

Things you'll love about working here

  1. We’re in that sweet spot between startup and tech giant (we hit a unicorn valuation of $1.275B in 2018 and have been growing steadily ever since). That means plenty of opportunities to make an impact, backed up by the security of an established company.
  2. Our mission is to make internet business personal, and that sentiment extends to our company culture as well. We all genuinely support and care about each other—from our leadership, to our management, to our peers. Everyone helps everyone else succeed.
  3. We're a young and ambitious company—we believe we can transform how businesses and customers communicate online. We value people who can bring fresh thinking, new perspectives, and proven expertise to the table to help us achieve our goals.
  4. We’re building for the future and to do that successfully, we need to work cross-functionally. From day one, you’ll be exposed to, and involved in, all aspects of the business.

“The opportunity to build and scale a company that’s ushering in the age of AI-first customer service is so exciting. Our team sees the whole picture, so we’re in a great position to bring insight and expertise, and really drive Intercom’s ongoing success.”

Dan Griggs, CFO

What our teammates are saying

  1. Headshot of generic person

    "Intercom maintains the agile and ambitious spirit of a start-up while remaining focused and principled in planning and execution. This unique blend is super energizing and creates a significant opportunity to quickly learn and grow!"

    Mark Nelson
    Senior Strategic Planning & Operations Manager
  2. Headshot of generic person

    “Intercom is truly a unique place to work. We make every single day count. I have never been more excited to be at Intercom than I am right now with the opportunity that lies ahead of us. This is a place where I feel heard, seen and valued. I feel so fortunate to work with brilliant teammates who support and challenge me daily. They make me laugh, they help me grow, they make me better. It is an incredibly rewarding place to work both professionally and personally.”

    Grace James
    Senior Program Manager
  3. Headshot of generic person

    "Working at Intercom is exciting— I lead efforts to evaluate the financial impact of the firm’s strategic initiatives. Intercom provides a dynamic setting for continued growth and impact in doing so."

    Annie Dawon Lee
    Strategic Finance Analyst

Recommended reading

Interested in learning more? Read on to find out more about our team, and our business.

  • Growing up without growing old: How to keep the startup spirit as you scale

    Hear from our co-founder and Chief Strategy Officer, Des Traynor, on what’s important for your business as you grow and scale.
    Read more
  • The Growth Handbook

    The Growth Handbook

    Authoritative, actionable strategies from industry leaders on how to grow a business.
    Read more
  • Strategies for building a resilient business

    Strategies for building a resilient business

    The past 18 months have shown us how important it is for us all to deeply empathise with those around us.
    Read more
  • Now’s the time to join Intercom

    Now’s the time to join Intercom

    2021 marks the tenth year since Intercom was incorporated as a company in San Francisco. We think there’s never been a better time to join.
    Read More

Join our Talent Community to stay connected with us.