The Intercom Blog

Published Oct 17, 2025 5 min

Preparing for the Customer Agent future

At Pioneer we shared our vision for the future: a single, unified Customer Agent, capable of handling the enti… Read more

Bobby Stapleton

Published Oct 15, 2025 13 min

What’s new with Fin 3: The best AI Agent for complex queries across every channel

Published Oct 9, 2025 8 min

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Published Sep 22, 2025 31 min

Lessons from Vanta: Scaling support through trust, education, and AI innovation

Published Sep 18, 2025 12 min

Navigating the AI storm: How to harness the power of AI without being crushed by it

Published Aug 26, 2025 20 min

Fin Conversations Ep3: The blueprint for scaling AI in customer service

Published Aug 25, 2025 4 min

Betting on the future of frontend at Intercom

Published Aug 18, 2025 28 min

Exploring ‘The Wheel’: Clay’s rotational program creating future leaders through customer service

Published Aug 13, 2025 4 min

The blueprint for AI in support didn’t exist. Until now.

Published Aug 12, 2025 2 min

Announcing The AI Agent Blueprint