Inbox
Maximize productivity with an AI-enhanced Inbox
Work smarter and collaborate faster with Intercom's configurable, shared Inbox designed for speed and efficiency.
Fast, modern, and built for collaboration
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An AI assistant for every agent
AI Copilot provides instant answers, so your team can focus on customer relationships.02
Fast, modern, and fully configurable
Optimize how you work with a flexible, easy-to-use interface designed for speed.03
A central hub for easy collaboration
Team Inboxes connect your teams, channels, tickets, and data into one single workspace.AI Copilot
Increase agent efficiency by 31% with AI Copilot
Intercom’s AI Copilot gives every support agent a personal AI assistant. It provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
Modern
Modern design meets unmatched speed
Design that works the way you expect. Speed through every interaction with a flexible and customizable workspace that allows you to switch between Inboxes, conversations, and customer context instantly.
Fully configurableCustomize your Inbox with dark mode, layout options, and multilingual preferences.
Keyboard-firstWith command+K, you can access your whole Inbox with one, simple shortcut.
Powerful macrosCreate saved replies and actions—like assign or close a conversation—and apply with one click.
Omnichannel
All of your channels together
Conversations from every channel route directly to your Inbox for easier prioritization, faster resolutions, and high-quality customer experiences.
Data and Integrations
Fully integrated customer context
Easily accessible customer dataExpand the right hand side bar for rich customer data and context that’s easily customizable.
Apps and integrationsConnect pre-built integrations—like Slack, Jira, and Salesforce—to access vital info without leaving Intercom.
Reporting
Optimize your team’s performance in real time
Workload managementCreate team assignment methods and prioritization rules to ensure conversations are assigned to the most relevant teammate.
SLAsSet SLA targets to prioritize urgent conversations, provide VIP support, and track your team’s performance.
WorkflowsUse our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
The Inbox for more efficient agents and better service
A huge thing that I really wanted was a tool that looked good and felt good to use. It's very obvious that it's been cared for like that. And I spend more than eight hours a day in this tool, so if it feels bad to use and looks clunky, then I'm going to have a bad time and I won't enjoy it.
The AI Inbox features are awesome! The summarize option makes it easy to summarize long conversations and saves us a ton of time.
The thing I noticed about the Inbox is the speed. We saw a 15% increase in the number of conversations handled per hour. This kind of design is critical for a fast-paced company like ours.
A huge thing that I really wanted was a tool that looked good and felt good to use. It's very obvious that it's been cared for like that. And I spend more than eight hours a day in this tool, so if it feels bad to use and looks clunky, then I'm going to have a bad time and I won't enjoy it.
The AI Inbox features are awesome! The summarize option makes it easy to summarize long conversations and saves us a ton of time.
The thing I noticed about the Inbox is the speed. We saw a 15% increase in the number of conversations handled per hour. This kind of design is critical for a fast-paced company like ours.