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Customer success services

Here to help you succeed

Our team of global success managers can help you achieve stronger customer relationships that are great for business.
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Here to help you succeed
Why work with customer success?

  • Trusted advisors

    Get paired with a highly experienced Intercom expert who will make sure you achieve the business outcomes you want.

  • Customized success plan

    Work with your expert customer success manager to tailor a deployment plan based on your specific goals and timelines.

  • Best practices

    Apply insights from industry standards and other successful Intercom customers for optimal setup, usage, and outcomes.

  • Long term focus

    Keep growing with Intercom over time by partnering with your customer success manager to optimize your Intercom value.

Top companies choose Intercom’s success services

An example of what to expect

  1. 1. Tailored strategy

    Meet with your CSM to develop a comprehensive understanding of your long term business strategy and how Intercom will fit in both short and long term.

  2. 2. Guided setup

    Drive down time to value by working hand in hand with your CSM to implement Intercom in the most effective way possible, ensuring positive business outcomes are achieved.

  3. 3. Team trainings

    Ensure everyone on your team is prepared to hit the ground running for launch with our CSM led train the trainer approach and then team training sessions that reinforce industry best practices.

  4. 4. On-going optimization

    From the moment you’ve had your successful go-live, to long after you’ve hit your metrics, our CSM team will continue working with you to ensure continuous growth towards your strategic goals.

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Plan long-term success with Intercom