- Fin AI in inboxFin AI instantly summarizes conversations, personalizes replies, and autofills ticket information.
- OmnichannelConversations via email, WhatsApp, live chat, phone, and social all route directly to your inbox.
- Designed for efficiencyA fully configurable, keyboard-first workspace lets your team work exactly the way they want.
- Move seamlessly between tickets and conversationsConvert a conversation to a ticket, send forms, and automatically share real-time updates with your customers via the messenger and email.
- Simplify back-office collaborationAssign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
- Track multiple customers with one ticketEasily share updates and resolve issues impacting multiple customers with a single ticket.
- Make articles even more helpfulEffortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.
- No-code customizationKeep your help center on brand and manage multiple help centers from a single workspace with easy-to-use customization tools.
- Answers where they’re neededDeliver in-context help by connecting your help center to Fin, your website, mobile app, in-product messages, chat, and more.
Features
Everything else you need to get more done faster
“The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
Pelle BlarkeCustomer Support Leadat Wolt“Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”
Shak HossainHead of Supportat Pantheon