The Intercom Blog

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Small changes, compounding results. Here's how we build continuous improvement into how we deliver AI-powered support.

Caroline Glackin

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Published Mar 5, 2026 5 min

Transformation in action: When support becomes the blueprint for company-wide AI

Published Feb 27, 2026 6 min

Transformation in action: How AI is evolving support careers

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Feb 20, 2026 8 min

Transformation in action: Raising the bar for customer experience

Published Feb 13, 2026 6 min

Transformation in action: Why ROI becomes clearer with deeper integration

Published Feb 9, 2026 4 min

CX Score: How we built a metric support leaders can defend