Customer ServiceLiam Geraghty20 February 2025
Podcasts
Podcast episodes from The Intercom Blog.
Customer ServiceLiam Geraghty17 October 2024The Ticket: Listen to highlights from Pioneer 2024
Customer ServiceLiam Geraghty14 December 20232023 in review: Highlights from this year’s best conversations
Customer ServiceLiam Geraghty30 November 2023Make every call count: The evolution of phone support
AI & AutomationLiam Geraghty9 November 2023How AI is creating support roles, not taking them
AI & AutomationLiam Geraghty20 July 2023What happens when customers meet chatbots? Discussing our latest research on AI in customer service
AI & AutomationLiam Geraghty13 July 2023AI educator Kavita Ganesan on uncovering AI opportunities in your business
AI & AutomationLiam Geraghty29 June 2023Becoming Fin: The story behind the name of our AI chatbot
AI & AutomationLiam Geraghty22 June 2023Adapting to the AI revolution in CS: Discussing our 2023 AI report
Customer ServiceLiam Geraghty1 June 2023Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
News & UpdatesLiam Geraghty10 May 2023Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
Customer ServiceLiam Geraghty6 April 2023The great differentiator: How fintech companies are prioritizing great customer service
Customer ServiceLiam Geraghty16 February 2023Retail expert Joel Bines on the rise of the "me-centric" economy
Product & DesignLiam Geraghty7 February 2023AI in the designer's toolbox: Shaping the future with ChatGPT
AI & AutomationDes Traynor2 February 2023ChatGPT is here to stay. Where will it take us?
Customer ServiceDes Traynor31 January 2023Our grand experiment with GPT and generative AI
Product & DesignLiam Geraghty25 January 2023Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
News & UpdatesLiam Geraghty18 January 2023The future of learning: Meet the edtech companies leading the way
Product & DesignLiam Geraghty11 January 2023MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
Customer ServiceLiam Geraghty5 January 2023CX expert Bill Price on creating frictionless customer experiences