Expert training, troubleshooting and guidance
Copilot can help agents troubleshoot issues, or with onboarding and internal training materials.
Learn moreFor support agents
AI-first tools for more
efficient agents
Copilot
Increase agent efficiency by 31% with Copilot
Intercom’s Copilot gives every support agent a personal AI assistant. Copilot provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
The best answers from conversation history
Copilot uses your conversation history to generate answers—and you choose exactly which conversation data is used.
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Trusted information from any content source
Copilot uses the most relevant information from across internal and external content to create the best answer every time.
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Deep insights, complete oversight
Keep an eye on how support teammates are using Copilot, and set permissions for which content and conversations it can pull from.
Learn moreOur Lightspeed customer service agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot
Inbox
Maximize productivity with an AI-enhanced inbox
Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.
Tickets
Tickets that continue the conversation
Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.
Phone
Calls and conversations all in one place
Use phone calls, video calls, and screen sharing to troubleshoot customer issues faster with modern, native phone support.
We love how easy it is to call a customer with just one click, directly from the inbox. It saves time and enables quicker, more personalized interactions.
