Fin AI Agent + Helpdesk
The Intercom Customer Service Suite combines the #1 AI agent for customer support with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service.
Resolving complex queries and handing off to your team when needed.
Using AI-powered tools to investigate and resolve them more efficiently.
Fin gets better by learning from your best answers, and human agents get better by using Copilot—resulting in better service for your customers.
Fin is the highest-performing AI agent in customer service, combining industry-leading capabilities with the patented Fin AI Engine™ to resolve more queries than any other AI agent.
With an average resolution rate of 57%, Fin delivers the highest-quality answers and resolves even the most complex queries.
Learn moreFin's industry-leading capabilities let you Analyze, Train, Test, and Deploy to enable continuous performance improvement.
Learn moreThe Fin AI Engine™ is custom-built for customer service. Every layer is optimized for precision, speed, and reliability.
Learn moreFin AI Agent is ranked first in G2's AI agent category, with the highest number of reviews.
Read the report“If you’re debating whether to build your own AI solution or buy one, my advice would be to buy – and specifically, buy Fin.”
Learn more about what makes Fin the #1 AI agent on the dedicated Fin site.
Learn more at fin.aiThe Helpdesk equips agents with powerful AI tools, actionable insights, and seamless workflows—so they can work more efficiently and resolve complex queries faster.
Powerful AI tools like Copilot provide expert training, troubleshooting, and guidance—so your team can find answers faster and get more done for your customers.
A fully configurable Helpdesk with shortcuts, macros, customer context, and ticketing—designed to help agents work smarter and collaborate faster.
Deep reporting and AI Insights help you monitor, evaluate, and continuously optimize your customer experiences—so you can spot gaps and easily fix issues by topic or channel.
Intercom is rated highest on G2's most recent User Satisfaction Ratings for CS.
Read the reportThe Customer Service Suite delivers superior customer service at scale—bringing AI and human support into one connected system that continuously improves performance.
One system means everything is connected. AI learns from human conversations, and human agents learn from AI. That feedback loop makes the system smarter—and your support more accurate, consistent, and effective over time.
From seamless handoffs, to complex workflows—you control the system. It’s all connected and easy to update—resulting in less effort, smoother operations, and better customer experiences.
Monitor performance across AI and human support in a single view. Spot issues faster, track what’s working and what’s not, and make smarter decisions using AI-powered suggestions.
Since everything is connected, setup takes days, not weeks. Fin starts resolving conversations on day one so your team gets time back, and customers get answers faster.